Terms and Conditions

Sanctum International Terms & Conditions:

1. Reservations

a.)  All reservations can be made by telephone on 0207 644 2100, by email on / or online at www. All reservations are non-refundable/non-amendable/non-cancellable.

2. Cancellation policy / Amendments

a.)  All reservations are non-refundable/non-amendable & non-cancellable. No refunds are issued for shortening/amending or cancelling of any confirmed booking. This also applies to bookings made during CoVid-19.

b.)  Any date amendments must be requested in writing and we have no obligation to accept your request. Based on availability, date amendments will result in a 25 % service charge for the full amount of the original booking made and nightly rate subject to increase.

c.)  All reservations are non-refundable however guest may request in writing to cancel the booking and request for Sanctum International to re-let the apartment. If Sanctum International is successful in re-letting the apartment a credit note valued for the amount of the original booking less 25 % service charge for management fee will be issued. This credit note will be valid for one year from date of issue and can be used based on availability for a future stay at Sanctum International. This does not apply to any 3rd party bookings and we have no obligation to accept.

d.)  In the event that we are unable to offer you the apartment type booked in your reservation confirmation due to unforeseen circumstances or human error we will seek to accommodate you in the other of our 2 locations of the same standards. (Sanctum International Belsize or Sanctum International Maida Vale).

3. Payment policy

a.)  We require full payment upfront to confirm your booking.

b.)  We can accept all major credit cards (Visa, Mastercard, Diners Club, Discover, American Express). You may also pay by bank transfer or by cash.

c.)  Your credit/debit card used to settle the payment for the booking must be presented upon arrival with a valid ID matching the credit/debit card used for the booking or else we would have to request alternative payment upon check in.

d.)  All payments made to Sanctum international will appear as Castle Trading ltd on your bank statement.

4. Performance deposit

a.)  On arrival you will be required to pay a £200 performance deposit for any incidental/accidental damages to the apartment. You can either pay cash or we can preauthorise your credit/debit card. Please refer to your guest directory book which indicates your inventory check-list in your apartment. Please report any discrepancies immediately or it will be assumed that you agree with your inventory checklist. Provided no lasting damage and all bills are settled, full refund of your £200 performance deposit will be made on the day of your departure. For all preauthorized credit/debit cards, please be advised it may take up to 5-10 working days to reflect back into your account based on your bank provider.

5. Check in time: 3pm

a.)  Check in time is 3pm

b.)  To guarantee early check in any time before 3pm a fee of £100 including vat is payable. (applicable from 6am same day – any earlier will be charged as 1 day).

6. Check out time: 11am

a.)  Check out time is 11am

b.)  To guarantee late check out any time after 11am a fee of £100 including vat is payable.
(applicable till 6pm same day – thereafter will be charged as 1 day).

7. Health club, gym and swimming pool (Temporarily suspended due to Covid)

a.)  Sanctum International does not accept any liability or responsibility for guests using this facility.

b.)  Please see reception for opening/closing hours

c.)  The following Health Club day-pass vouchers are provided to guests staying for a minimum of 7 nights:

–       Studio/1 bedroom apartments – 2 vouchers per week, per apartment

–       2 bedroom apartments – 3 vouchers per week, per apartment

–       3 bedroom apartments – 4 vouchers per week, per apartment

–       4 bedroom apartments – 5 vouchers per week, per apartment

d.)  Additional vouchers can be purchased from reception – please enquire for details

8. Pet policy

a.)  Sanctum International has a no pet policy

9. Smoking policy

a.)  Sanctum International has a no smoking policy as per UK law.

b.)  Any guest found smoking in the apartment will face an immediate £250 charge and up to a £5000 fine. (repainting of walls, cleaning upholstery).

10. Electrical appliances:

a.)  Any guest using their own electrical appliance (hairdryers, shavers, laptops, curlers, hair straighteners etc) must use the appropriate adaptor. Non-UK plugs used without the appropriate adaptor can be a serious fire risk. All appliances to be switched off and stored safely when leaving the apartment.

11. Lost property

a.)  If our housekeeping team find any belongings in an apartment after check-out, they will be kept on site for a period of 7 days only from your departure date. We will endeavour to contact you however if items are not claimed within 7 days these will be given to charity.

12. Liability

a.)  Sanctum International does not accept any liability for loss, theft, or damage to any personal belongings or valuables unless lodged at reception for safe-keeping. Sanctum International does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked in our car park.